Accor
Virgate overhauls accounting systems for managed hotels under Accor UK, delivers integrity and accuracy of business data
Accor
THE CLIENTS
Accor Hotels is a global hospitality chain operating 5,600 properties in 110 countries across the world. The chain owns 45 distinct brands, ranging from luxury palaces to smart economy hotels, serving the diverse demand of a very broad market. Accor’s UK division, composed of over 260+ properties, sought to optimize its managed properties’ accounting operations and consolidate into a new, reliable system.
THE PROBLEM
The vendor which was previously serving many of the managed properties under Accor in the UK had several shortcomings in their service delivery. They were heavily reliant on the hotels’ operations teams for maintaining daily accounts, and integration between properties was ineffective. Without an active data management strategy, the vendor faced challenges in providing accurate financial information within reasonable timelines
E IMPACT
The chain’s hotel operations management team had limited visibility over their transactions, sales, purchases, income or expenses. Since reliable data was not available when it was needed, there were severe challenges in data-driven decision making, efficient budget allocation and regulatory compliance. There was considerable potential for improving the financial condition of these hotels with better clarity and reliability.
OUR SOLUTION
Virgate implemented a thorough overhaul of the accounting operations for managed hotels under Accor UK. All systems were integrated, and processes were onboarded within just 3 weeks from the start date, with minimal downtime. The very next accounting period was kicked off successfully on Virgate’s system, eliminating all dependencies on the old vendor.
- Customized technology platforms were deployed to effectively integrate various aspects of the business operations and finance departments of each property. This guaranteed integrity of data by eliminating the need for separate data entry at each point.
- A dedicated account manager took up the reins of the entire engagement, starting with the facilitation of an open channel for communication between Virgate’s accounting operations team and the hotels under Accor’s UK division. This enabled effortless clarification of all details related to payables, banks payments, payroll etc.
- Clear SLAs were defined for the engagement — complete closure of account books within 3 working days, and live data available on-demand at any time pre and post closure.
- A customized live report pack was created by Virgate’s FinTech team, and delivered to all hotels, allowing the management to effectively review the performance of each department.
RESULTS DELIVERED
- Accor managing the hotels were able to effectively manage their books, ensuring integrity and availability of accurate data on demand
- The management is empowered with a clear picture of the financial health and daily transactions of each hotel under the division
- Informed decision making helps the division to sustain efficient operations and effective implementation of the business strategy across the entire division
- The partners cut dawn on their IT expenses, and gained further predictability over their spending, because Virgate’s service fee included hosting and maintenance of financial management of software applications. All redundant software assets were removed from the ecosystem.
GET YOUR FREE COPY OF THIS CASE STUDY
Contact us today to find out more on how we can save your business time and money
What our clients say...
Very fast response times, flexible, easy to work with. They helped us sort out our financial management and take it forward to the level we need as we grow.
Phillip Oppenheim, Managing Director at Cubana Bar & Restaurants
The team is friendly, dynamic, efficient and works with you for the benefit of your business and a fraction of the cost of having full time in house finance staff.
Jamie Robb, Managing Director at Marlborough Tiles Ltd
I am highly satisfied with the professionalism and expertise demonstrated by VIRGATE. Their streamlined systems and proactive communication ensure efficient and accurate financial management. The team’s dedication to client-centricity is commendable, providing personalized attention and valuable insights. I confidently recommend their services to anyone seeking reliable accounting solutions.
Olivier Mention, Finance Operation Support Manager
Barworks is a London focused bar group with 18 sites. We decided to out-source our accounts function in order to reduce our central costs, improve the efficiency of our management accounts process.
Scott Chillery, Barworks FD
Now more than ever we must rely on a financial partner that we can both trust in and who will ultimately save us money with Sarah and her team exceeding all expectations.
Adam Taylor, Founder, The Feathered Nest Country Inn
They have gone above and beyond, using the latest technology to combine various elements of the business, and providing expert advice on our finances.
Moe Hashimi, Managing Director at 42 Acres Ltd
As a business that has previously received quite basic bookkeeping and accountancy services, Virgate are in a different league. It’s a ‘proper’ bookkeeping and accounts service aligned to my needs.
Louise Palmer-Masterton, Founder at Stem + Glory
Their communication is excellent, and this is really important to us. They’re always there if we need them. They’re happy to explain things to us with patience and clarity.
Sidonie Warren, Founder at Papersmiths
In just a short time we have already seen a 10% increase in our gross profit. As well as other efficiencies such switching to National more cost effective suppliers.
Angelee Sidar, Founder at Soul Deli
Working with Virgate has been an exceptional experience. Their professionalism and personalised approach to our financial needs have truly streamlined our accounting processes, making day-to-day operations much smoother. What stands out is their dedication to client service—Virgate ensures that we always feel supported, even through complex financial scenarios. Their ability to tailor their services to the unique needs of our property has made a significant difference in how we manage and plan our finances. Virgate’s proactive and hands-on approach has allowed us to navigate challenges more efficiently, making them an invaluable partner. I would highly recommend Virgate for any organisation seeking reliable, client-focused financial management solutions.
Saira CIELOSZYK, General Manager Ibis & Adagio London Sutton Point
Virgate
Case Studies
Leading UK-based specialty coffee chain
Accor
Sweet Dee’s Jerk
Dodo Pub Co.
Barworks Ltd
Erpingham House Ltd
Sleeping Bear Hotels
Subscribe
Get offers and stay up-to-date